Measures to improve client experience and modernize Canada’s immigration system

Global migration has been upended by the pandemic. Widespread travel restrictions, local public health measures, and constraints on our settlement partners have all had a significant impact on our clients’ ability to provide complete applications or travel. Measures taken to protect the health and safety of employees and Canadians have also affected IRCC’s ability to process paper applications and lengthened processing times for some. IRCC has taken action and come a long way since the onset of the pandemic—providing additional resources where they are needed most and streamlining our processes.